Terms and Conditions

Last updated: January 06, 2025

Introduction

By placing an order with Qubrid, Inc. (also referred to as Qubrid), you agree to abide by the following Terms and Conditions. These terms outline how orders are accepted, fulfilled, and supported, and they apply to every purchase.

Order Acceptance and Payment Terms

Submitting an order does not automatically bind Qubrid to sell. We reserve the right to accept or decline any order after review. Orders are fulfilled only after all payment details are reviewed and confirmed by our credit and finance teams. We may cancel any order at any time—including for product availability or suspected fraud. When Qubrid cancels an order prior to fulfillment (excluding suspected fraud), we promptly refund the full amount through the original payment method.

Qubrid accepts multiple payment methods such as credit card, wire transfer, and net terms, depending on customer type and credit profile. Customers are responsible for all applicable federal, state, municipal, and other government taxes. Accepted credit cards include Visa, MasterCard, Discover, and American Express. Purchase Orders from government, education, and corporate accounts are subject to verification. Final specifications, taxes, and shipping charges are documented on the invoice issued after shipment.

Pricing and Availability Disclaimer

Prices reflect manufacturer and distributor guidance and may change without notice due to market conditions (for example, component pricing fluctuations). If a listed price requires adjustment, we will contact you to confirm whether you wish to proceed at the updated price or cancel. Stock levels are based on manufacturer availability; if an item becomes unavailable after ordering, we will inform you of estimated availability or lead times. Qubrid reserves the right to decline any order.

Shipping and Cancellation Policy

Processing times depend on manufacturer and market supply conditions. Unless a shipping promotion applies, customers are responsible for all shipping costs. Qubrid ships via carriers such as FedEx, UPS, and other partners at our discretion to provide equal or better service than requested. Customers may provide their own shipping account by contacting us directly. Tracking numbers may not be issued automatically. Customers are fully responsible for receiving shipments. Qubrid is not liable for delays, theft, damage, or loss during transit and will not refund in those scenarios. All sales are non-cancellable, final, and non-refundable as described in the Return, Refund and Repair Policy.

Warranty

Qubrid warrants that products are free from defects in material and workmanship and will repair or replace items under the manufacturer’s warranty without charge for parts and labor. Most systems include 30-day parts coverage and a 1-year labor limited warranty, while some manufacturers offer longer terms (often three years). The warranty applies only to the original purchaser and is non-transferable. It does not cover failures caused by misuse, improper installation, unauthorized repair, environmental damage, or modifications. Evidence of tampering or unauthorized repair voids the warranty. Software, experimental products, compatibility issues introduced after purchase, and non-Qubrid accessories are excluded. Qubrid is not responsible for ancillary costs associated with replacement or repair (such as labor or installation).

Typographical Errors and Part Numbers

Qubrid is not responsible for typographical errors related to pricing or product information, or for changes in manufacturer part numbers/SKUs after an order is placed. Product imagery on Qubrid.com may differ from the shipped product. We strive for accuracy but cannot accept liability for manual or manufacturer-originated technical errors.

Return, Refund and Repair Policy

All product sales are non-cancellable, final, and non-refundable unless otherwise stated on the product detail page. Refer to the Return, Refund and Repair Policy for full RMA procedures.

Privacy Policy

We collect the buyer’s name, contact information, billing address, shipping address, and order details. Information shared with suppliers and technology providers is solely for order fulfillment. Account credentials must remain confidential. When you subscribe to newsletters or promotions, we use your contact details to deliver them. For marketing social proof we may reference logos, first names, and general locations without publishing full addresses or other confidential data. Advertising partners may collect non-personally identifiable information to support website operations.

Limitation of Liability

Qubrid is not liable for direct, special, incidental, or consequential damages—such as lost profits, fraud, downtime, goodwill, or costs tied to recovering, reprogramming, or reproducing data stored on systems that include our products.

Applicable Law

All sales, transactions, and disputes are governed by the laws of the Commonwealth of Virginia, USA.

Contact

For more information, contact us through the contact page, email digital@qubrid.com, or mail 1356 Beverly Rd Ste 250, McLean, VA 22101.